Our client (M.J. Murdock Charitable Trust), serves the diverse needs of the Pacific Northwest (Alaska, Idaho, Montana, Oregon, Washington) by investing in the capacity of organizations and individuals on the front lines of the unique challenges facing individuals, families and communities. In addition to serving thousands of nonprofit and community leaders through enrichment and convening programs, the Murdock Trust has invested more than $1.3 Billion through 8,300+ grants to over 3,000 nonprofits since opening in 1975. Their mission is to enrich the educational, social, spiritual, and cultural fabric of the Pacific Northwest in innovative and sustainable ways. This position is an opportunity to help sustain and advance all aspects of technology for their organization (currently around 35+ individuals).  This is an onsite/hybrid role located in the flourishing new Vancouver Waterfront development overlooking the Columbia River.

 

To learn more about the trust and the story of Jack Murdock, check out this video!

https://vimeo.com/561904165

 

Position Description:

 

IT Systems Administrator

– Full-time Exempt

– Vancouver, WA

– Office/Hybrid eligible

– Salary range is $84,000 to $115,000 per year (depending on experience)

 

Position Summary:
As a member of the Murdock Trust Technology Team, the IT Systems Administrator works as a part of the team responsible for providing technology support and services to the organization.  The IT Systems Administrator provides internal management support for the centralized enterprise systems ensuring stable, continuous, and secure delivery of mission critical applications and services. This role is responsible for providing primary technical and functional support for systems and associated integrations for a variety of cloud-based applications. Assigned activities may include maintaining and configuring Software as a Service (SaaS) platforms, as well as security, monitoring, and upgrading of systems to enhance the reliability and performance of the Trust’s infrastructure.

 

Typical Responsibilities:

System Administration

– Provides system management and support for multi-user enterprise systems.

– Ensures database recoverability, integrity, availability, and accessibility.

– Maintains effective, secure, and efficient operation of applications.

– Participates in data integration strategy, including planning, development, and implementation.

– Monitors performance and integration logs.

– Works with business system owners to resolve performance and sync issues.

 

Desktop Administration

– Oversee Managed Services Provider (MSP) and provide tier 2 and above technical assistance for computers and audiovisual equipment used by staff.

– Coordinate delivery and configuration or troubleshooting and repair of computers as necessary.

– Perform preventative maintenance.

– Update inventory records and adhere to IT lifecycle management procedures.

 

System Deployment and Upgrades

– Collaborates with other members of the IT team to plan, coordinate, and execute system deployments, upgrades, and migrations.

– Contributes to requirements gathering, evaluation of technical solutions, and implementation of system enhancements or new technologies.

– Conducts testing and quality assurance activities to ensure successful implementation and minimize disruptions.

– Monitors and tunes system, database, and application performance as necessary. Writes and maintains technical documentation.

 

Security and Compliance

– Implements and maintains security measures, access controls, and system hardening to protect enterprise systems from unauthorized access, data breaches, and malware.

– Monitors and analyzes system logs and audit trails to identify and mitigate security risks.

– Ensures compliance with relevant industry standards, regulations, and best practices.

 

Troubleshooting and Issue Resolution

– Investigates and resolves system issues, including performance bottlenecks, errors, and malfunctions.

– Performs root cause analysis and develops solutions to prevent future incidents.

– Works closely with business system owners, vendors, and other IT personnel to escalate and resolve critical issues.

 

Collaboration

– Works and partners with all members of the Trust to be responsive to the needs of users and to work on projects as needed.

– Maintains liaisons with user community, technical staff, and support organizations for resolution of issues.

– Collaborates with the user community in testing new processes and companion applications.

 

General

– Uphold a strong commitment to the mission, ethos, and core values of the Trust.

– Work with team members to identify opportunities for continuous improvement and innovation.

– Engage in training and professional development activities to develop competencies and build effectiveness within the role.

– Attend conferences or workshops for professional development and share knowledge gained with peer staff.

– Travel, including overnight and outside of usual business hours may be necessary (1-5%)

– Other duties and responsibilities, as assigned.

 

Knowledge and Skills:

Leadership and Team Collaboration

– Balances the reliable completion of a high volume of independent work while working collaboratively as a part of a team.

– Skillfully navigates relationships with internal and external stakeholders at all levels of an organization, representing the Trust in a knowledgeable and credible way in all circumstances.

– Strategic thinking with the ability to align work with organizational values and priorities.

– Navigates ambiguity and change with agility and humility.

– Visionary; open to new or innovative methods and proposals.

 

Time Management and Organization

– Quickly analyzes and synthesizes complex information.

– Manages and prioritizes complex projects and assignments.

– Excellent planning and operational skills.

– Produce high-quality work while adhering to deadlines.

 

Relationship and Communication

– Capably and knowledgeably interfaces with diverse secular, and faith-based organizations and individuals.

– Builds and maintains relationships with internal and external stakeholders.

– Curious, resourceful, service-oriented and dedicated to lifelong learning.

– Communicates effectively in writing and verbally, virtually or in-person, using appropriate mediums and tools to share information.

 

Experience and Educational Requirements:

– Bachelor’s degree required, Computer Science, Information Science or related field, preferred.

– Minimum of 4 – 5 years of experience in systems management and/or a combination of relevant education, training, certifications, and/or work experience.

– Progressively responsible management of complex projects, including the management of multiple simultaneous or overlapping projects with a demonstrated history of successful delivery.  An understanding of and experience with the practical application of project management tools and techniques preferred.

– Demonstrated experience in setting up, configuring, tuning, and troubleshooting systems, upgrading and patching hardware and software.

– Working knowledge and understanding of the following technologies: Wireless networking, VoIP, MS server, file & print services, switching, routing and firewalls, Windows 10/11, Mac OS, imaging and automated deployment, conference room equipment, TCP/IP, DNS, DHCP, VPN connectivity, Active Directory, email standards (SPF, DKIM, DMARC, etc.), scripting languages (e.g., PowerShell), database management systems (i.e., MSSQL, Oracle, MySQL, PostgreSQL, etc.), account provisioning, and core configuration, service desk ticketing systems.

– Familiarity with cloud concepts (both public and private cloud), Cloud servers, storage and networking systems, Azure or AWS, content distribution networks, etc.

– Demonstrated ability to learn new technologies quickly and maintain a reliable and methodical approach to troubleshooting.

 

Equal Opportunity Statement:

It is the policy of the Trust to provide equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, creed, gender, national origin, age, pregnancy, disability, genetics, marital status, veteran/military status, sexual orientation, gender identity, or any other characteristic protected by local, state, or federal law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment, hiring, placement, promotion, compensation, benefits, termination, layoff, recall, transfer, training, and leaves of absence.