4574 – Customer Service Representative (4 openings)

Customer Service Representative – Indianapolis, IN

Job Description:

Our client’s Customer Service Representatives serve their customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. CSRs do all of this in a timely, professional and of service manner.

General responsibilities include:
1. Provide excellent customer service and one call issue resolution
2. Handle incoming phone calls and assigned email requests along with escalated items
3. Assist participants with registration and log in issues
4. Assist participants with navigation on the client site for their specific program
5. Assist participants with overall questions concerning the applications available to them on the private portal
6. Work with Account Management on escalated issues of a non-routine nature
7. Assist members complete the client’s Health Survey over the phone
8. Perform other, varied job-related duties as assigned

Required Skills:

– 1-3 years of experience in a technical call center environment or transferable skills

– High School Diploma or GED
– Demonstrated customer service and issue resolution skills
– Strong detail orientation and listening skills
– Proficiency in the utilization of computer software applications, including MS Word and MS Excel
– Effectively communicate both verbally and in writing
– Pleasant telephone voice, tone and manner
– Willingness to work a flexible schedule and overtime when needed
– Successful completion of a background check and drug screen is required

Additional info:

– Hybrid in office and virtual role (~2 days/week in office)

Other Comments:

All interviews will be video conference.

IMPORTANT:
– Training/start is ALL onsite in the office in Indianapolis, IN.
– This is a HYBRID ROLE. In office attendance is expected throughout the contract.
– In office training is mandatory.
– CRSs will be in office the first few weeks after training BEFORE working from home.
– The office will remain open for those that do not desire to work from home.
– CSRs must live within 1 hour or less of the office due to the hybrid role.

Main points:
MAY CLASS (9 contractors)
-Interviews can start as soon as we can (early as 4/12/23)
-Offers will go out on shortly after interviews
-Training Wednesday 5/17/2203 to 5/31/2023 (Training schedule 8:30am-5:00pm)
– Monday 5/29 we are closed for Memorial Day
-Training is vital to success, candidates must commit to being here each day during training
-Lunch is provided on day 1
-Shifts will start on Thursday 6/1/2023
-Possible shifts after training M-F 830a-5p, 900a-530p, 930a-6p, 1030a-7p, 1130a-8p. Shifts are permanent and will not change once they accept the offer.